Orders fully shipped and invoiced are automatically closed. However, this isn’t always an option.
In case an order ends up being partially shipped and parties agree not to ship the remaining items in the order, the order stays open and incomplete. In situations like these, the order needs to be marked “Closed” in the order entry screen. A note stating why the order was manually closed can be put in the “Internal Notes” input box. Clicking the “Save” button stores the changes in the application database.